Event Data Pro
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Careers

Client Success Manager

A hybrid of consultative sales and client management.

The role

You’re the client’s primary point of contact from day one. Inquiries come to you warm from our website and partner referrals - this isn’t a cold-calling role. You guide prospects from their first question through the free consultation, co-lead discovery calls with the solutions architect, write the proposal, and stay close through show day and into their next event.

Pay
$60,000 base + up to $80,000 performance bonus, paid quarterly. Up to $140,000 on target.

What you will do

  • Respond to inbound inquiries promptly, qualify what they need, and schedule their free consultation. Guide warm leads from initial conversation to closed won.

  • Join discovery calls with the client and the solutions architect to gather requirements, then turn the architecture document into a clear proposal covering scope, fixed price, and timeline.

  • Manage ongoing client communication and support requests: triage questions, coordinate technical changes with the solutions architect, keep the client updated, and make sure nothing falls through the cracks.

  • Stay connected through the live event: check in before doors open, confirm show-day coverage, and follow up afterward to set up repeat integrations for their upcoming events.

  • Keep our CRM accurate and up to date: pipeline stages, call notes, next steps, and a forecast the team can count on.

  • Share patterns from client conversations so we know which connectors and workflows to prioritize next.

What we need

  • Firsthand knowledge of the events industry: at least two years configuring event mobile apps, registration platforms, or related event tech for an organizer or software vendor.

  • Consultative sales and account management experience: you’ve led discovery calls, written proposals, closed deals, and managed client relationships after the sale.

  • Clear, natural communication on calls and in writing with event directors, marketers, and IT stakeholders.

  • Strong organization: you can keep multiple active projects and client threads moving at once without dropping details.

  • Fluent in English.

Nice to have

  • Hands-on experience with CRMs and marketing automation platforms like Salesforce, HubSpot, or Marketo.

  • Experience selling or delivering integrations, data services, or technical consulting.

  • Background working with associations, trade show organizers, or multi-event programs.

What the quarterly bonus rewards

  • Warm inquiries converted to closed won.

  • Fast response times on client questions and support requests.

  • Client retention and repeat integrations booked for future events.

Location and hours

Global - remote position. You work the hours of the clients you serve, with show-day coverage on a rotation.

Apply for this role Resume and cover letter to careers@eventdata.pro
How to apply

Send us your resume and a short note.

Email your resume and cover letter to careers@eventdata.pro with the role title in the subject line.

  • Let us know which time zone you’re based in.

  • Tell us about one integration or live event you’re proud of, and how you handled it when something didn’t go according to plan.

  • If you don’t check every single box in the requirements, apply anyway and let us know which areas you’re still building.

Apply for this role Resume and cover letter to careers@eventdata.pro

What happens next

  1. We read every application personally and reply to everyone who applies.

  2. A short introductory call with our founder.

  3. A practical working session on a realistic scenario: an integration architecture exercise for the Solutions Architect role, or a discovery call scenario for the Client Success role.

  4. A written offer with the base pay and quarterly bonus structure clearly spelled out.

Event Data Pro is an equal opportunity employer. We hire based on skill and results and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. If you need an accommodation during the hiring process, just mention it in your email and we’ll gladly arrange it.